Hair-online

Once your order is delivered, you have 7 workdays in which to exchange or return the articles. After this period the purchase can no longer be dissolved and becomes definitive. You can only exchange and return articles which were purchased from Hair-Online.eu
Returned articles must be in original state and packaging, undamaged, with the Hair-Online label attached. They may not have traces of smoke or other smells. Also with your original invoice.
You can report your return at our website by sending us an e-mail, or via the contact form, so we can allow the return. To be of better service in the future, we would like to know the reason of return.
Costs and risks of returning the item by post are the responsibility of the buyer.
In the case of returns (dissolution of the purchase of one or more items), the purchase price (ex. postage/shipping costs) is transferred back to you within 30 days.
If you wish to exchange an item for one in another color, Hair-Online will pay just the postage/shipping costs of resending the replacement article once (maximum € 12).
Articles bought during SALE periods, final pieces and accessories like shampoos and turbans may not be exchanged and/or returned.

Some wigs are only available to order and can not be exchanged or returned, then this is also indicated in extra remarks.

Articles bought online can be sent back to following adress:

Hair-Online
Return Service
Jules Klockplein 5
3500 Hasselt 
Belgium

In case of complaints or damage (during transport), you must first contact Hair-Online via our contact form.
Hair-Online has no liability for the loss or damage of returned and/or exchanged articles, it is important to resent your articles via registered mail.
Insufficiently stamped or unstamped packages are not accepted by Hair-Online, regardless of the reasons for returning them.
Hair-Online can refuse returned articles or refuse to pay a refund when the articles were already worn (except to fit) or when the articles were damaged by the buyer or stripped from the original Hair-Online label.
We recommend you to remove the label only when you are sure the article does not need to be returned of exchanged.