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The ordered goods will be delivered at the delivery address as soon as possible after processing the online order procedure. We recommend using a delivery address which will be attended during the office hours. This can be the address of a neighbor, family member or work. Hair-Online will do its utmost to ensure you will receive your product as quickly as possible. The average delivery period counts 3 days to a maximum of 14 days. If this period is exceeded or the item is no longer available, the customer will be notified and has the right to cancel the order without any cost. Hair-Online can not be held responsible for any delays. Hair-Online ensures that the products are well packed for delivery. If there are any damaged goods, please notify us within 48 hours after receipt.